Hopefully your dealings with mortgage companies will always be plain sailing, but should you feel you have been treated incorrectly you may wish to pursue a more formal compliant. If you feel you have been unfairly treated you should always contact the company you are dealing with in the first case. If they are unable to resolve things to your satisfaction, then you may consider contacting one of the organisations below. Their websites contain good resources of information.
The Financial Services Authority is the primary regulator of the UK Financial Service Industry. The FSA regulates many consumer and retail finance products including mortgages, which is has regulated since Octorber 2004.
25 The North Colonnade,
Canary Wharf,
London
E14 5HS
From UK: 020 7066 1000
Go to the website FSA
The Council of Mortgage Lenders is the trade association representing the mortgage industry. It acts as a spokesperson for 93% of mortgage companies and provides a wealth of statistics, research and information and legal advice on mortgage business.
3 Savile Row,
London,
W1S 3PB
From UK: 020 7440 2255
Go to the website CML
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Our reference section contains detailed guides and news on the mortgages market.